Resolve questions with help from support
Welcome to the GT Software Customer Support. To assist you with your investment in GT Software, we have created this customer portal for your technical support needs. Here, you can access downloads, documentation, and other support features. This online portal is available to you 24x7. If you’ve been re-routed to here from the Alchemy Solutions website, don’t worry, you’re in the right place. We’re here to help you with all of your Ivory, NetCOBOL and NeoSuite needs.
At GT Software, we are dedicated to providing support and expert assistance to ensure you get the most from your software.
Support Portals:
If you are a customer of one of the GT Software brands listed below, please click the corresponding box, and you will be redirected to the products customer support page. This is the most effective way of us collecting the appropriate information to resolve your issue and is the preferred method of opening a support case.
Email Support:
Email support@gtsoftware.com to begin a support interaction. Additional information will usually be required so it is best to open a case on the appropriate support portal above.
If you need product information, a product upgrade or other general information, contact a sales representative at sales@gtsoftware.com
Support Hours:
Monday through Friday - 8:30AM - 5:15PM - UTC -06:00 (Eastern Time Zone USA)
